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How Can I Submit My IWin Games Log For Diagnostic Purposes? (Older iWin Games Manager)

Sometimes we need a little more information specific to your experience to diagnose the problem experienced and its underlying cause.  If you follow the steps below, we will receive some insight to your issue via your Games Manager Log file. We're much obliged for your participation as others could be affected by this problem as well.


IMPORTANT: To effectively capture the problem, it is important that you reproduce it and capture the log file immediately afterward.  When collecting information below, please follow the steps immediately after you experience the error/issue that you are requesting support for. Otherwise the information captured will not reflect the state of your problem accurately. Restarting/relaunching the Games Manager restarts the log file and erases all the information needed by our web engineers to diagnose the problem and potential advisement.

If your operating system is Windows XP:

click on Start and then Run.
Enter "%temp%" (without quotations) and hit Enter - This will open a new Windows on the Desktop - Which will be a Folder with files on show.
Locate the file called "GM.Log"
Attach the file called "GM.Log" to a reply ticket confirmation or support response email


If your operating system is Windows Vista or Windows 7:

click your start button (located in the lower left hand corner of your monitor).
In the Windows Explorer address bar - Enter "%temp%" (without quotations) and hit Enter - This will open a new Windows on the Desktop - Which will be a Folder with files on show.
Locate the file called "GM.Log"
Attach the file called "GM.Log" to a reply ticket confirmation or support response email


If your operating system is Windows 8:

Place your mouse over the upper right corner of your screen and select the Search icon that appears (the magnifying glass)
Enter "%temp%" (without quotations) and hit Enter - This will open a new Windows on the Desktop - Which will be a Folder with files on show.
Locate the file called "GM.Log"
Attach the file called "GM.Log" to a reply ticket confirmation or support response email


If your operating system is Windows 10:

Click your Blue Windows Icon (located in the lower left hand corner of your monitor). 

 

In the White bar with the Text "Search the Web and Windows" - Enter "%temp%"
 (without quotations) and hit Enter - This will open a new Windows on the Desktop - Which will be a Folder with files on show.

 

Locate the file called "GM.Log" within this new Folder which is opened on your Desktop - See Below - Please note it maybe called GM or it maybe called GM.Log depending upon how your OS is configured.


Attach this file to a reply ticket confirmation or support response email

 

Also, the information captured from the instructions below may be extremely useful for determining system incompatibilities and general software issues.

Collecting Your Computer's dxdiag information:

1.  Click on "Start" and then "Run."  In the box that appears type dxdiag.   In Windows Vista or Windows 7, simply typedxdiag in the search field that appears from your start menu.

 

Click "Yes" on the WHQL certificates message. In the lower right corner, click the button "Save all information."

 

 

 

In the save dialog that appears, click Desktop on the left and then Save.

 

The information contained in the DxDiag.txt file is related to hardware and software drivers on your computer only.  It does not contain personal information such as websites, passwords, etc.

Locate the file on your desktop and attach to your support ticket. 

 


UGM1

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