How can I stop my game from crashing?


If your game is crashing (typically, Windows informs you there has been an error and the application needs to exit - but sometimes the game will stop without any error message) when you try to launch it, this is most likely related to your system's hardware configuration.

Please note that while individual games may be supported by older operating systems, the iWin Games Manager is not supported by operating systems prior to Windows XP. Additionally, some older games may not be Vista/Win7/Win8 compatible. You should check the hardware requirements from the game's home page to ensure compatibility with your computer.

Click HERE for information on how to run your games in compatibility mode.

Video Issues

Make sure your video card drivers are up to date:

A driver is another term for software that communicates between your Operating System (e.g. Windows XP) and your computer hardware (e.g. the video card itself). It is important to have the most up-to-date drivers for your computer's hardware to ensure that it functions correctly. To verify you have the latest drivers, please refer to the computer manufacturer's website and locate the support section. Usually the latest drivers for all of your computer's hardware can be found here. Since we have no way to determine what hardware you have installed, or what drivers are the most current, iWin is unable to assist you directly in updating. You can download the latest video card drivers from the manufacturers listed below:










Or may be found from your video card's manufacturer:




It is important to ensure that your video card drivers are up-to-date.  Even new computers are often installed with older video cards and therefore require updates.  Here's how to locate the type of card in your machine and the date of installation:

Windows XP

1. Click on Start and then Run. In the box that appears type dxdiag.


2. Click Yes on the WHQL certificates message.


3.  Open the header labelled Display Device.  You will find all of your pertinent driver information there.

Windows 7

1. Click on the Start icon  and in the box that appears (that says Search Programs and Files) type dxdiag.


2. Open the header labelled Display. You will find all of your pertinent driver information there.

Windows 8

1. Place your mouse in the upper-right corner of your screen and click the Search charm that pops up.

2. Type in dxdiag and then click the icon that populates on the left side of your screen...


3. Open the header labled Display. You will find all of your pertinent driver information there.


Adjust your Hardware Acceleration:

On older video cards, Hardware Acceleration may cause conflicts with certain games. This can be resolved in most cases by reducing, or disabling, Hardware Acceleration. To make changes to your Hardware Acceleration settings, do the following:

Windows XP

1. Click on Start then Run

2. In the box that appears type "desk.cpl" (without quotes) and press OK

3. On the Display Properties screen that appears, click on the Settings tab

4. Click on Advanced in the lower-right corner

5. Click on the Troubleshoot tab at the top

6. Locate the slider for Hardware Acceleration

It is recommend that you experiment with the slider first, rather than just disabling it altogether. Do this by moving the slider down one notch at a time, then clicking OK to apply the changes, restarting your PC, and trying to launch the game again until you are successful.

Windows 7

Try reducing (or turning off) video hardware acceleration by doing the following.

1. Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

2. Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.

3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

Windows 8

With the new Windows 8 OS, it is not possible to adjust Hardware Acceleration.

Sound Issues

As with video card drivers, the same applies to your soundcard drivers. Visit the manufacturer's website for your soundcard to verify you have the most up-to-date driver installed. If you purchased your computer from Dell, Gateway, etc. then the vendor usually provides updated driver downloads for all the hardware they use in their computers.

Make sure your DirectX is up to date. If you need to update your Microsoft DirectX, click HERE for more information on the latest versions.


Launch the iWin Games Manager and locate your game in the My Games list. Then click the Uninstall button to the right of the game title. Once the game is uninstalled, restart your computer.  After this, launch the iWin Games Manager again, click More Games, and find the game in the list provided.  Re-download the game and it should begin to install it automatically.

...for games purchased at a retail location, click HERE for re-installation instructions.

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