Why can't I uninstall or remove a game?

The suggestion provided below to remove unwanted games may be unexpected, but there's a reason for it:  If your game installation is incomplete (or you've uninstalled the game from your computer's control panel instead of the iWin Games Manager), the portion of the program responsible for uninstalling may be missing and you probably are receiving an error message like...


To ensure a full uninstall, it’s best to have the complete full version of the program.

You'll need to download the game again onto your computer to uninstall it.  The error message you are getting is because the portion of the program that handles the uninstallation has been removed for whatever reason.  Once you reinstall the trial version of the game, you'll be able to remove it normally

Step 1: Reinstallation: 
The following pertains to “Jewel Quest,” but the information applies to every iWin download game.  You can install the game on your computer by downloading the "Play Free/Play Now/Download Now" demo (from the website) and saving the game's installer to your computer.


The iWin Games Manager should open giving you the time remaining status for your game to complete download.


When the download finishes, you will receive a prompt to "Play Later" or "Play Now."


When you start the game, you will see the introduction screen


Step 2:  Uninstalling. 

To uninstall a game from the iWin Games Manager: All you need to do is simply click the red "X" button next to the game's listing from the "My Games" section of the iWIn Games Manager.


1. Click "Start."

2.  Go to "My Computer."

3.  Go to C drive (or the letter designation for the drive name your games are stored on)

4.  Open the "Program Files" folder

5.  Locate the folder and open it.

6.  Locate the game file you wish to remove. 
7.  Right click on it and delete.

If the game still shows  up in your iWin Games Manager, reinstall your manager.  Here's how:

1. Click "Start."
Click on "Control Panel.”

3. Select the “Add or Remove programs” utility.
4.  Find the iWin Games program and uninstall it.

5.  Open your C:/Downloads folder and delete all the iWin files in this folder. The iWin Games Manager should now be fully uninstalled.

Please be advised that if you decide to download and install any other game from the iWin website, the Games Manager will automatically be installed again. However, you will still have the option to remove it using the instructions above. To reinstall the Manager: Just click HERE to get started.


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