For any technical issues you experience with your Android game/app, please visit the following link for information to help resolve your issue...
Android Technical Assistance
Our support team will make every effort to escalate systemic user reported issues to our development team for review and your reported problem has been reported verbatim. For any questions regarding refund eligibility and/or processing for a game/app purchased on Google Play and/or Amazon (Kindle), please visit the following links (please note there is a strict refund period, so you'll want to review ASAP)...
Google Play Refund Information
Amazon Refund Information
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