If you are encountering problems, a quick search of our support site can locate an article that contains information specific to the error you are experiencing. Sometimes, however, that issue may not be quite so straightforward. In those situations, it is recommended that you look through the information below for some links to general troubleshooting suggestions.
Should the issue persist after going through the guide, then you will want to create a support ticket including as much information as possible. Be sure to include any troubleshooting steps you have already attempted, as well as a GM Log & screenshots of any pertinent information.
Uninstall/Reinstall a Game or the iWin Games Manager
Whether your issue is with a game, or the iWin Games Manager itself, a quick uninstall/reinstall of one, or both, will usually fix any corrupted data that may be causing your issue. If you're not sure how to do either, you can use the links below for instructions.
- How to download/install the iWin Games Manager
- How to uninstall the iWin Games Manager
- How to download/install a game
- How to uninstall a game
Too Many Running Programs
Every program running on your computer uses RAM (Random Access Memory). Each computer is different in the amount of RAM that it possesses. If you have too little RAM, and too many programs running, it can stop your game from starting properly. You can use the information below to close programs you aren't using through the Windows Task Manager.
- Press the CTRL-ALT-DELETE keys on your keyboard at the same time
- Select Task Manager
- Under the Processes tab you will see all of the applications that are currently open on your computer. Locate the application(s) that you do not need to run, right-click it, and chose 'End task'
Please note that this does not delete the program from your computer, it just shuts it down until it is started back up, either manually by you, or by restarting your computer.
Update Java
Some of our games require the Java Runtime Environment (JRE) to play. While the installation of the game usually includes the most up-to-date version, it's not always the case. Use the link below to navigate to the Java download site to make sure you have the most up-to-date version.
- To update Java, click HERE
Update Video/Graphics Card Drivers
Out-of-date video/graphics card drivers can cause all sorts of issues, from not being able to launch your game to the game crashing or just not looking quite right. Use the link below for instructions on how to update your video/graphics card drivers.
- To update video/graphics card drivers, click HERE
Update Windows
If your Windows system is not up to date, you may also experience issues with some games and other applications. Use the information below to manually update your copy of Windows.
- Click the settings cog wheel on the taskbar
- Click 'Windows Update' from the list on the left
If there is an update available, you will be able to download/install it from here. Please note that you can also change to automatically update Windows.
If your issue persists after going through the guide, the links below will explain how to collect a GM Log file along with any screenshots that may help to better explain what your issue is.
- Click HERE for instructions on how to collect a GM Log file
- Click HERE for instructions on how to collect a screenshot
Add the Log file and/or screenshots to a new/existing ticket or email.