Account & Billing Help
General Questions
Account Questions
- How can I change the email address on my account?
- How can I update my credit card or change my address?
- How can I view my purchase history?
- How can I locate my purchased games?
- How can I buy games without starting a subscription?
- How do I recover my forgotten username or password?
All Access
- What is an All Access subscription?
- I am not getting into All Access, what can I do?
- I missed my billing cycle and now I cannot get into All Access, What can I do?
- How do I start or re-activate my All Access subscription?
- As an All Access subscriber, where can I find my monthly free game?
- Which games can I play with All Access?
Club iWin
- What is a Club iWin subscription?
- What are iCoins? How many do I have?
- How can I start or re-activate my Club iWin membership?
- As a Club iWin subscriber, where can I find my monthly free game?
- What are Bonus iCoins and Lifetime Bonus iCoins?
- Can I change my subscription plan from Club iWin to All Access (or vice versa)?