To help us determine what may be causing your issue, you can use the information provided below to collect & submit a Games Manager Log File. Please make sure you collect the log file immediately after your error occurs.
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Launch the iWin Games Manager by clicking the 'Play iWin Games' icon on your desktop, or navigate to the website through your browser
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Click on the 'My Games' section
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Click on the 'Help' link in the upper right
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Click the green 'Generate Log' button to generate the log file (it should change the button and save the file to your desktop)
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Check your desktop for the FGM.zip log file
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Attach the FGM.zip file to either a new/existing ticket, or an email response to an existing ticket
Once you have attached the file & submitted your ticket, your GM Log File will be sent to our support department for review.
By providing this information, we will hopefully be able to troubleshoot your problem more effectively so that we can get you back to playing the games that you love as quickly as possible.