Frequently Asked Technical Questions
General Technical Help
- How do I take a screenshot to submit to iWin Support?
- How do I collect a DxDiag to submit to iWin Support?
- How can I update my video/graphics card drivers?
- Why am I receiving an Access Violation error?
- Why does the screen flicker when trying to play a game?
- How do I run a game in compatibility mode?
Games Manager Help
- What is the iWin Games Manager?
- How do I collect a Games Manager Log File to submit to iWin Support?
- Can I change the installation path/drive location for the Games Manager?
- Can I play my games offline (not connected to the internet)?
- How do I fix a game that appears to be 'stuck' downloading/installing?
- How do I install the iWin Games Manager?
Game Help
- Can I change the installation path/drive location for a game?
- How do I fix a game that is stuck downloading/installing?
- Can I play my games offline (not connected to the internet)?
- Why am I receiving an error that my game is still 'running'?
- Why am I getting an OpenGL error?
- Why am I getting a DirectX error?