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  1. iWin Support Portal
  2. Technical Help

Technical Help

Frequently Asked Technical Questions

  • Do you have a troubleshooting assistance guide?
  • How do I uninstall & reinstall the iWin Games Manager?
  • How do I download/install a game?
  • How do I uninstall a game?
  • How do I collect a Games Manager Log File to submit to iWin Support?

General Technical Help

  • How do I reboot my modem/router for download issues?
  • How do I take a screenshot to submit to iWin Support?
  • How do I collect a DxDiag to submit to iWin Support?
  • How can I update my video/graphics card drivers?
  • Why am I receiving an Access Violation error?
  • Why does the screen flicker when trying to play a game?
See all 10 articles

Games Manager Help

  • What is the iWin Games Manager?
  • How do I collect a Games Manager Log File to submit to iWin Support?
  • Can I change the installation path/drive location for the Games Manager?
  • Can I play my games offline (not connected to the internet)?
  • How do I fix a game that appears to be 'stuck' downloading/installing?
  • How do I install the iWin Games Manager?
See all 9 articles

Game Help

  • Can I change the installation path/drive location for a game?
  • How do I fix a game that appears to be 'stuck' downloading/installing?
  • Can I play my games offline (not connected to the internet)?
  • Why am I receiving an error that my game is still 'running'?
  • Why am I getting an OpenGL error?
  • Why am I getting a DirectX error?
See all 14 articles

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