Technical Help
Most Common Technical Questions
- Why can I not get into All Access?
- Why am I getting the error message "General Extraction" or ES1?
- How can I get the iWin Games Manager?
- Do you have a troubleshooting assistance guide?
- How do I recover my forgotten username or password?
- How do I clear my browser history/cache?
Game Manager Help
- What is the iWin Games Manager?
- How to upgrade the Games Manager to the latest version
- How can I uninstall and/or reinstall the iWin Games Manager?
- How may I determine which version of the iWin Games Manager I am running?
- How can I turn off automatic login to the iWin Games Manager?
- How can I keep my games if I need to reinstall the iWin Games Manager?
Game Help
- Why am I getting an "Error Reading User File: File Too Short" message when starting Plants vs. Zombies?
- How can I stop a game from crashing?
- Do you have a troubleshooting assistance guide?
- Can I play my games offline (not connected to the internet)?
- Can I play iWin games on my Mac?
- How can I stop my game from crashing?
Detailed Technical Help
- How Can I Add an Exception to the Windows Firewall?
- How May I Determine If My Computer Meets A Game's System Requirements?
- How can I run my game as an 'Administrator'?
- I lost my game's activation code, how can I get it?
- How could I get "virus detected" or "adware detected" from iWin Games?
- How can I update my video card drivers?